Privacy Policy

Personal Data That We Collect

The details we collect from users will be used only to share information as requested by the user (such as to sign up to our mailing list to receive updates about upcoming events or workshops).

Here are the types of information we gather:

We may collect personal information which we receive when:

you use our website (https://hupela.com/)
you sign up to our mailing list
you contact us

This may include information, which you provide where you:

complete one of our forms
enter information on the https://hupela.com/ website

We may collect the following types of information:

your name and email address
information collected through your use of the https://hupela.com/ website. Please refer to the Cookies Policy section at the bottom of the website

Email Communications

As a user of our products or services, we will need to send you support communications by e-mail such as transaction messaging, delivery schedules or return confirmations.

As long as you are happy for us to do so, we would also like to keep you up to date with our activities at Ludger Human Performance Lab which we think you might like to know about; whether it’s our latest product announcements, offers or upcoming events. However, if you do not wish to receive communications via email from us, you can find out how to change how you hear from us, or stop us contacting you, in the section below titled Changing the way we contact you about products and services

Online interactions

We collect and handle information from all visitors to our website, whether you actively provide us with that information or merely browse our websites. When browsing, we collect standard statistical information including the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our websites.

We use this information so that we can see how long our website takes to load, how it is used, the number of visitors to the different sections of our website, and what information visitors look at most.

When you voluntarily sign up to our e-News service through our website, we use the information you provide to deliver this service to you.

We also collect and handle information about how you engage with our promotional campaigns and advertising online, outside of our own websites (for example, on Google, YouTube [or on social media]).

We may sometimes use third parties to capture some of our data on our behalf, but only where we are confident that the third party will treat your data securely, in accordance with our terms and in line with the requirements set out in the GDPR.

That information is, predominantly, collected through our use of cookies and similar technologies. You can find more information on how cookies are used on our website, and how you can control their use in our Cookies Policy.

Changing the way we contact you about products and services

You can change the way that we contact you in the following ways:

Opt-In/Start Contacting Me
If you hadn’t previously asked us to send you marketing communications, you can ask us to start contacting you (sometimes called an “opt-in”) by:

Using the sign-up form on our website https://hupela.com/

Changing your preferences
If you have previously said that you would like us to contact you (“opted-in”) but would like to change or update the way that we do so, you can update your preferences by:

using the ‘update your preferences’ link included in all our email marketing correspondence to current subscribers

Opt-Out/Stop Contacting Me
If you want to stop receiving marketing or support communications from us (sometimes called “opting out”), you can do so at any time by:

using the ‘unsubscribe’ link included in all our email marketing correspondence to current subscribers

Data sharing with third parties

We never sell your personal information to anyone and only share it as outlined in this privacy policy or when you ask us to

Keeping personal information accurate

Ludger Human Performance Lab will ensure that personal information is kept accurate and up to date as far as is reasonably possible. However, We rely on users to ensure that some of the information it holds about them is accurate and up-to-date. We encourage users to inform us of any changes to their information by using the ‘update your preferences’ link included in all our email marketing correspondence to current subscribers.

Access to your personal information

We give you control over the personal information we collect about you, to ensure it is accurate and reflects your preferences.

You have the right to access, update and amend personal information that we hold about you. In certain circumstances, you can also:

object to our use of your personal information for certain purposes;
ask us to limit or restrict our use of your personal information;
ask us to remove or delete personal information about you; or
provide your personal information to a third-party provider of services

If you would like to exercise any of your rights in relation to your personal information, please e-mail gdpr@ludger.com

Requesting a copy of your information

you can request details of personal information Ludger Limited holds about you, including on our websites’ databases, by contacting us
requests must be made in writing. Proof of identification will be required to protect your information. We also require sufficient details to be able locate your information. For example, dates and details of the products or services that you have used. An optional application form may be provided to assist us in locating the information you require

How we protect personal data

We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.

We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

Our procedures mean that we may request proof of identity before we share your personal information with you.

In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.